American Eagle - (Near Visalia, CA)

1 /5 Garry S: Terrible customer service. Night manager, young kid with glasses, shorts, and crocks (should have been a red flag that this dude was going to be a clown) made up a story about sending damages back to the warehouse instead of offering customer satisfaction discounts for clothing with missing buttons and makeup stains. Every other AE we’ve been to takes care of their customers. This place is just terrible. Very unprofessional and rude.

2 /5 Justina Ortiz: I went in to do some online returns and the first lady, I didnt catch her name gave me great recommendations on a type of jeans she liked and Madie helped me get a few stove pipe jeans that I really liked and flattered me, she was great by the way from when I walked in the store to when I walked out with my purchase. I did feel a little uncomfortable and awkward in the fitting rooms when I was trying on jeans, a male and female worker that were putting stuff back on the shelves that customers didnt want were making loud jokes and remarks about some bigger size jeans and clothes that were left and apparently were online exclusives that they didnt really carry in-store and were not available in a bigger size there or maybe limited to what they did have in-store at that time from what i was hearing. I did also walk out from the fitting rooms with the same two employees still making remarks (fat people jokes) of clothes being to big, that was very unprofessional to me and made me really not want to go in there again and continue my shopping online and just do my returns that way. Honestly, if you feel like making someone feel bad about themselves or their body type is funny, retail/clothes/fashion is definitely not the job for you. Some coaching is definitely needed in this case and a reality check.

1 /5 Meagan Martin: Great jeans for curvy bodies! But terrible customer service! Cashier MM1766; do you take your job too seriously or are you just a jerk? I purchased a pair of jeans that had a messed up seam on my leg, it keeps twisting around toward my shin! How is this not considered defective? I love American eagle jeans, I have shopped here for years because I can find affordable jeans that fit my body type. After today, I’m adamant about finding a new place to shop for myself

5 /5 Diana Sanchez: Today I went in to the store at Visalia mall , this young man by the name LEO help us he was amazing best customer service ever from him he asked if he can help us find something we told him what we were looking for we tried them on didn’t fit .They didn’t have the size of jeans we were looking for he said you can order them online they have a lot and that he could help me do that if I needed help . He was so patient with us and helped us . Too often people only complain about what they didn’t like or something bad but this young man needs some recognition for excellent customer service I will definitely be going back to shop at this store !

5 /5 Cyn Garcia: Love this store, everyone there is always willing to help out and go the extra mile to help find your size in any jeans you need. Customer service is definitely great. Went there today and everything was 50% off for their Christmas sales!