Boot Barn - (Near Hollister, CA)

1 /5 Vintage Lover: DO NOT SHOP HERE. EXTREMELY UNPROFESSIONAL MANAGERS AND STAFF. ⭐☆☆☆☆ (Zero stars would STILL be too generous.) I honestly don’t know how this place is still open. From the moment I walked in, it felt like customer service had packed its bags and left the building. The employees looked annoyed that I even existed, and asking a simple question somehow turned into a whole inconvenience instead of helping. The store was a mess, shelves half-empty, items in the wrong places, and everything looked like it had survived a tornado. This store is an absolute disaster from top to bottom, and the managers are the root of the problem. I’ve never seen management be this unprofessional, unorganized, and uninterested in doing their jobs. It’s like they decided that “manager” just means standing around, avoiding eye contact, and ignoring every issue in the building. When I asked for help, the manager acted like I was interrupting their very important task of doing absolutely nothing. Instead of solving the problem, they gave me attitude, shrugged, and basically told me to “figure it out.” If that’s their idea of customer service, I genuinely don’t know how they’re employed. The store looked chaotic, the staff clearly had no direction, and the overall vibe was “we gave up a long time ago.” Honestly, the managers might be the only people I’ve ever seen who make a situation WORSE just by showing up. Do yourself a favor and skip this place entirely. The management needs retraining, a reality check, and maybe a whole new career path. Save yourself the headache and go literally anywhere else. This place needs a full reset, new management, and maybe an exorcism for good measure.

5 /5 jackie perez: Very pleased with the store employees are very attentive and nice. The store is clean and well stocked. I would recommend this store to everyone

4 /5 Orlando Nell: Ethan was super nice and helped us out real well. We were tryin’ to buy somethin’ that only had one size left on the shelf, and he went the extra mile — checked the computer, looked in the back, and even tried to see if they could order it. They couldn’t find it, but he was honest about it and didn’t act like one of those pushy sales guys. He was real apologetic and genuinely helpful. That kind of honesty and kindness deserves five stars. Came by to grab a solid pair of Carhartt utility pants for ranch work. The staff were super friendly and helpful — really made the trip worth it. The selection’s a bit on the smaller side, though. They only had one utility style in stock, and only in gray. I wish they carried the classic Carhartt brown since that’s the go-to color for most folks who work outdoors. Still, great store, great people, and I was glad to find what I needed. Hopefully they’ll expand their inventory a bit in the future.

5 /5 Frank Perez: This Boot Barn is much nicer than the one in San Martin.

5 /5 Travis Thorson: Great store. Huge selection.