3 /5 Mel Powell: Like to shop the product here, and I find it is shoppable and organized when I go in. However, this location always leaves me VERY frustrated with the check out process. This is the customers last impression and it is always lacking. I often shop after work and later in the day. A couple of hours prior to closing, they tend to shut down all registers except one. This is problematic because at these stores you often get guests with returns and cart loads of merchandise to purchase. This can mean waiting 10 minutes just for 1 customer to be rung up. If you are #10 or worse in line you better get comfortable, because it could take a half hour until they get to you. What makes it even worse and SO infuriating is that there are always 2-4 additional employees behind the registers shuffling around and complaining about go backs etc. The priority should be ringing the guests and not closing all the other registers early. NO ONE even acknowledges the line of guests with a "thanks for your patience" or "we will be right with you"...because they WONT. I know the challenges of retail, payroll etc., but you have to look at it through the guest lense. They see 3 or 4 employees not ringing them up when there is a line of people waiting. At the very least, they should be on the salesfloor filling and recovering so the customer cant see all the people NOT helping them right in front of them!
