1 /5 Mandii Gomez: Today June 17, 5:30pm for manager on duty. Said his name is Tyler. Young white dude. I let the male security guard know my grandma had to use the bathroom so he said he’ll send someone over. Then I find out my grandma walked 2 stores down to use the bathroom at Lassens because nobody showed up to open the bathroom for her. When she asked them why they didn’t send anyone over, the manager said he had no one to send and she said it was a rude encounter.
Also, when my grandma was waiting by the bathroom one of the female employees came by and my grandma asked if she could open it. The woman just stared at her, then proceeded to ignore her and go into the employee room. My grandma described her as tall and slender. At one point she was working the security door area.
I asked to speak to the manager and he claimed he didn’t have enough staff. There were plenty of staff when I walked throughout the store so they must’ve forgot or just lazy. My encounter with the manager wasn’t pleasant as well.
An 80 + year old woman shouldn’t have to do that or when I asked from the beginning, they should’ve communicated they couldn’t instead of leaving her waiting.
Photo included with the manager. Two ladies at the register only one was working it