C.A.R.L. Boutique Thrift Store - (Near Ventura, CA)

4 /5 Rod N: Thus is a Friendly and welcoming atmosphere by customers service and staff. Covid rules inplace. Only 6 people allowed in store. We were made aware of sales and deals for that day. Lots of goodies to look through. A little cluttered and needs a bit of organization. A new floor plan model would differently help.

2 /5 Diane J: Very concerning checkout experience I had a deeply frustrating and concerning experience while trying to purchase a Patagonia jacket that was marked half off. At checkout, the cashier repeatedly told me my credit cards were being declined. However, after calling my banks immediately, they confirmed no transaction was ever attempted and nothing was declined, flagged, or blocked on their end. Despite this, the cashier insisted my account had been “hacked” and continued to refuse the sale. I had sufficient funds, multiple cards, and bank confirmation, yet the transaction was never actually run. The situation felt unprofessional and raised serious questions about how checkout issues are handled. As a business especially one connected to helping animals the customer trust and ethical conduct should be a priority. Unfortunately, this interaction left me feeling dismissed and uncomfortable rather than helped. I hope management reviews this experience and provides better oversight and customer service training going forward. I have a feeling she did not let the multiple cards run, so she could purchase the Patagonia for herself. I give 2 stars because they help animals, but it is very unfortunate a corrupt cashier is running the counter. This happened around 1:30ish to 2ish pm Martin Luther King Day. (I own a business and know there is a way to have card reader to not accept card) i was watching her and saw she used that trick.

3 /5 Julia Mccloskey: We love this place. Great prices unique merchandise. We also support doggie adoptions. Actually, we adopted a perfect puppy from CARL several months ago. I’m only giving it 3 stars because the long haired man that works there has a nasty disposition. The other day I needed to walk out to the atm to get some more cash. I placed my items on the counter and said I’ll be right back. He said, “we don’t hold items”. I said ok but that I’d be right back. I started walking towards the door and I’m almost outside when I hear him yell, I’m not holding these “. I yelled back that I heard him. I went back and made my purchase but I’ll probably not return. This isn’t the first time either. He’s been rude in the past. Ugh. That’s too bad

5 /5 wolf matcha: Theres plenty of good finds here, and all the money goes to dogs! I love that. You can score some really affordable deals here, and one charismatic employee in particular, who is lots of fun, has a generous spirit. They have a lot of things to part with and are happy to help. The hours are shorter, so you want to get here before they close in the late afternoon. (4pm).