Cotton Basics - (Near Oakland, CA)

1 /5 Ia B: This location proved to be such a disappointment. I’ll never ever go back. Today is my mother’s 81st birthday and our family took a walk after brunch. It was 1:30pm a Saturday. At some point on our walk, my mother saw the store Cotton Basics and she liked a dress in the window. Upon arrival there was a sign in the door saying’Be back in 15 minutes’ No problem so my my mother, my daughter and I went to the store next door and to the coffee shop across the street. Sat and rested for 10 minutes and then went to the Piedmont grocery store next to Cotton Basics. This was about 30 minutes later and the sign was still in the window. Then we continued our walking tour and returned the third time. Still unopened. We walked home and I decided to try and surprise my mother and walk back to Piedmont Avenue alone. This time, sign STILL up but the lady employee was chomping on her food. The employee blew my mind. The door was locked and I knocked on the window. She waved me away and pointed at her mouth. I pointed at my watch and showed her 3 fingers trying to communicate I’d been before and it’s been a long time. She continued eating. I called the store three times before she picked up. I begged her to let me come in while she continued her food and I can check sizes on my own. I told her we were flying back home tomorrow and it was my mother’s birthday and she like the dress in the window and I needed a couple of white tee shirts. She ignored me! I even tried the customers should be considered routine but she said she could explain that she had to go to the bathroom and then still needed to eat and that she did not have any other sign to lit up saying she’d be back in one hour. I told her it has been more than an hour easy and to please keep eating but I really wanted to check sizing for what I wanted. Hence this review. I’m a little shocked this angered me so much. I am more shocked that this happed today and did not need to. It’s not there is a long line out the door waiting all day to get in….I hope you decide not to frequent this location. I hope the manager Rebecca will speak with this lady. Do better.

5 /5 Bamboo: Really nice staff and the prices are pretty reasonable, quality is good

4 /5 Nancy Lasner: I love the clothes; comfortable and well made but over-priced. The main problem is that the posted store hours are more of a suggestion than a reality. Call ahead.

5 /5 Alejandra Cerrillo: Locally made wardrobe staples, from leggings to turtle necks. They seasonally change their beautiful color palette.

1 /5 Alori: Imagine target clothes but for three times the cost