3 /5 Susan Standen: Self-serve shopping was fine. The customer service was elementary, poor even. The THREE sales reps were gathered around the main counter and chatted amongst themselves the entire time. I received no welcome or greeting; they all but ignored the self-serving customers, and reluctantly answered questions and presented the fitting rooms. I carried four pounds of clothes around the store for twenty minutes before my hand were freed up. Upon check out, I encountered an inconvenienced and rigid employee whose obligation to interact with a customer felt to me like it was a major inconvenience in her day. Get it together Free People! Customer service in this beautiful and potentially posh location was rudely underserved; customer service and congenial conversation with guests is clearly undervalued by the employees. What a shame, because I otherwise enjoyed shopping the store!
