Nancy Ruiz Today 7/13/2023. I went it to return some of the items that I have previously purchased. One of the item I purchased had a tag on it and the second item didnt have one, at the time of the purchase. They only reimbursed me back one item because the second one didnt have a tag. I told the manager, when I orginally made the purchase, her associate was entering the items into the system and was well aware it didnt have a tag, I overheard a petite lady, telling another associate female associate she was going to "mark it", at that time I didnt quite understand what they were referring to "mark it". The manager then explained to me. Their associates were suppose to mark the receipt, if an item didnt have a tag and unfortunately they didnt mark mine. Then she apologized while stating she will speak with her associate about it. I didnt make a big deal , nor cause any scene and accepted it and I left....... I will say the manager was professional. I do like Windsor and I always had a positive experience. Also they do help in selecting items for you.But make sure the items they ring up have tags, especially if your unsure your going to keep the purchase.
