Vaibhav âDr.Vâ Agrawal Feeling Small from in-store experience
Iâm a Patagonia fan, have bought merch >15k at this store since I was a student at Stanford over 10yrs back; Today, the return service was bad â for a second time â and thatâs why Iâm writing this review.
â I returned a pair of kids gloves bought 3 weeks prior. Our toddler (2yr old) tried it a couple of times on the ski slope and didnât fit it well. I came back with the gloves + the tag (unattached). I got a âoh I need to check with Benâ from the saleswoman. then Ben + the same saleswoman spent 15 mins turning the gloves inside out, visually inspecting each seam ⊠after sometime ⊠asked me again what happened, gave some spiel on why it was not in resellable condition âŠall the time I felt they were judging me, or worse, trying to find flaws in my account
â Next came my 6y old Patagonia down jacket. It had whisks of down feathers poking out in multiple areas â which Ben offered to repair (great, thank you). He applied 4-5 patches, but also gave me an unsolicited 15-20 minute lecture on âpointy feathersâ and âwhy this happensâ ⊠to the point that I was pissed.
All in all, worse returns experience than REI or Walmart! Especially because the salesperson made me feel small. Unlikely to come back to this store.