Nordstrom Rack - (Near Roseville, CA)

5 /5 Jenny Stepp: I just went to return a few items after Christmas. The line was longer than Christmas Eve! The management must have put their best employees on the counter! I was there five minutes! The line moved swiftly and efficiently. The clerks were professional and helpful. I was so impressed!

5 /5 Jonathan: We love Nordstrom Rack, heres why: typically great quality, name brand apparel and better prices. Great service, backed by the Nordstrom name, and the location is convenient. Hope to see you there!

4 /5 Michael W.: This is the only Nordstrom Rack near the Nordstrom Department Store in the Sacramento area. But I dont think theyre getting any items from the Nordstrom Department Store, even though theyre close to them. This Nordstrom Rack is always very busy. They have so many customers in there with a long line in front of the checkout counter most of the time when Im there!

1 /5 Becca Novak: I’ve been a Nordstrom credit card holder since 2017 and an Ambassador member, but after this interaction, I’ll no longer shop at Nordstrom Rack or use my Nordstrom card. There are too many other companies that actually value their customers. Extremely disappointed with my experience at Nordstrom Rack. I bought pants over the summer, and when I finally went to wear them (cooler weather now), I realized the clasp was broken. I was only a few days past the return window and politely asked if they could take them back as defective for store credit. The associate was immediately rude and unhelpful, and the manager was even worse, condescending, dismissive, and making it clear they “would never” help in a situation like this again. They did end up taking the pants back since they were defective, but the manager glared at me the entire time, and the way she handled it (harsh, rude, and disrespectful) made me feel completely unvalued as a customer and cardholder. I understood the policy, but what I didn’t expect was such poor customer service and such rude treatment.

4 /5 Kim Johan-Nass: Store was busy, but fairly clean. Not as organized as their regular store, but the great prices offset that. Even with the long line, there were enough checkers that it moved quickly, sanitation procedures done between each transaction. Convenient location, plenty of parking and a large variety of different stores to get your all errands done in one trip. Very close to Galleria for the few shops they may not have.