1 /5 Rachel “Rachel”: The management team here is absolutely disgraceful. The shift manager that assisted me today(whose name I will not list starts with an "M")is an example of what is wrong with young people today. Unfortunately the store manager (who was not present)lacks the insight to identify a lack of maturity her employees. I came into the store to return merchandise and the credit card machine would not process my return. My options were to either exchange, come back another day or wait for the IT department to answer the phone to fix the machine.
Apparently this issue has been ongoing and is not yet resolved. This young female handled the situation so poorly with such a disrespectful attitude that I am still in shock. I even attempted to point out to her calmly if she recognized that she was rolling her eyes and appeared to be irritated. She was snappy and had a smart remark for every single question or comment that I made. I asked her if she realized that this was an inconvenience . She said that it was an inconvenience for her as well. Before I left I told her that the disappointing part is that even when I leave she needs to stay on the phone to resolve the problem rather than wait for the next person to come in and experience the same issue. She hung up the phone right in front of me. I will never spend my money here again. Hopefully the ownership of this location specifically will take measures to address management here. I guarantee that they are doing more harm than good. Needless to say my issue is still unresolved, but tomorrow is another day.
