PacSun - (Near Santa Rosa, CA)

1 /5 Sam H: Horrible experience, I went there Sunday, May 18 around 3:45. The customer service was terrible, I’ve never dealt with employees so ignorant. One of the workers was trying on clothes over her jeans while restocking. I stood waiting in line to ask if I could try on clothes while the staff chatted with each other. When I finally got help they dismissed me, telling me that only 2 out of the 4 fitting rooms were open. After 15 mins of waiting, the line had over 10 people. The workers ignored the line and continued to chat even when multiple people tried to get their attention. I love Pacsun and wanted to get more things, but because of how customer service acted I just wanted to leave.

1 /5 Ashley Giles: My friends and I were trying to shop and the entire staff on the clock today was openly racist and watching/following us while we tried to shop. The short woman working today at 3pm asked us if we needed help and we respectfully declined. She then told us the graphic teas we were looking at were not on sale. Why would you think that’s appropriate to say to a group of shoppers who declined any help shopping. It was said as if we were too poor to be shopping for 30$ graphic shirt. It truly was disgusting and embarrassing to endure this type of behavior not even being in the store for 5 minutes.

1 /5 brooke p: first, they gave me the wrong size when i ordered online. Then i ordered AGAIN and they gave me the wrong size. so i went in store to return them and ordered a new pair online and they game without belt straps and with loose threads

5 /5 Isaac Pacheco: All the stores are close to each other so you dont have to take any extra steps, pet friendly

1 /5 Shannon Schiller: They stole my credit card number, charged something to it, then the manager wouldn’t help me when I called them about it.