1 /5 Marita Barger: I’ve been a loyal customer of Pretty Please for years—even back when they had a location in Carmel Mountain. I’ve always loved their clothing and have supported them time and time again (as shown by my punch cards with 32 punches, representing $1,600 spent just on those cards alone).
That’s why I was so disappointed by the customer service during my visit today. I asked if they could hold a few dresses for me while I quickly browsed neighboring stores—including Daisy Blue, their sister store—and Brenda told me they could only hold them for 30 minutes. It was 4pm on a slow Tuesday afternoon, and they don’t close until 6pm. That kind of rigid, impersonal policy—especially toward a long-time customer—felt dismissive and completely out of touch.
As if that wasn’t bad enough, I received their April birthday discount email at the beginning of this month, which was sent to over 350 recipients without using BCC. That means every customer’s email address was exposed to everyone else on the list—a serious breach of privacy and basic email protocol. It’s careless and unprofessional, and it shows a lack of respect for their customers’ personal information.
Between the poor customer service and the privacy violation, I can no longer support this business. I’d recommend shopping elsewhere—there are plenty of small businesses that respect and value their customers both in-store and online.
