Ross Dress for Less - (Near Goleta, CA)

1 /5 Candace Wright: I waited in line after Joselyn at the counter told me that someone would check me out soon. After waiting a while she rung up customers behind me. I asked her why am I waiting if she is checking the customers out behind me. She said she could have checked me out. Why did she let me wait for that long without clarifying? I asked her to please check me out before she helps the customers after me. I spent a lot of time at the store and I needed to go. She straight up refused with attitude and ignored me. I had to leave without purchasing anything. I’m not going to be treated disrespectfully as a customer who spent almost an hour carefully shopping. Customer service is awful. Would not recommend to anyone to be treated this way.

1 /5 Arun Arun: Today I went to the Ross store to exchange my shoes, which I had bought from Ross. I had also bought two pairs of jeans from there. When I went to the store to exchange the shoes, they said that the tag on these shoes was not from their store. I told them I bought these shoes from here yesterday. The shoes were fine, but it felt like they thought I was crazy. I double-checked the UPC numbers on the tag and matched them with my receipt. Then I went back inside. She started talking in Spanish with her coworker. I didn’t understand Spanish. I was speaking in English, but she kept talking to her coworker in Spanish — I don’t know what she said — and then told me this was not their tag. I went outside, checked the serial/UPC number again, and came back in. Then she said, okay these are ours, but the tag is not ours. I told her it is their tag — I bought it from their store. Then they said yes, that tag is ours. I feel like they just didn’t want to exchange my shoes. I lost $19.99with tax, and on top of that I was treated badly. I was speaking in English, but she kept speaking Spanish with her coworker, and I couldn’t understand anything.

1 /5 J K: Their sizes cannot be trusted. I needed some shoes, usually a size 8, their "size 8" felt too small. Tried the "8.5s," felt oddly big, but whatever. After going home and cutting the tags, I now find out that these "8.5s" are actually a size 9.5. These shoes were labeled with their size 8.5 sticker, I did not blindly grab shoes off the rack. You had one job...

5 /5 Jasmine Johnson: Liked this store located out in Goleta. Well organized and clean. Employees were nice and welcoming. Shelves were stocked and plenty of clothing, shoes and accessories to choose from. Will come back for other shopping in future.

5 /5 Sam Khaki: Usually has what Im looking for. Always at a great price. Most interesting array of home furnishing although Ive never purchased that stuff there. Best place for socks, and sometimes you can get a great deal on super rad shoes. They always have the most interesting selection on snacks. I do wish they had a bigger pet section and tool section. Some nice kitchenware if youre looking for something functional and unique.