Ross Dress for Less - (Near Eureka, CA)

1 /5 Jovena Camacho: Heads up, 95% of the time or more, they DO NOT have a public restroom. Very long lines (that you can cut if you know someone, Ive seen that happen twice in person) They DO NOT TO ENFORCE THE MASK RULE even during the height of the pandemic. Working for this Ross in particular is one of the reasons I dont shop there anymore, and cant do customer service anymore. I cant say enough how gross, unprofessional, poorly run, and more that this store is. No wonder its been made fun of, called trashy and depressing across multiple platforms.

3 /5 Matt Clementz: The store is fine but the employee morale must be in the gutter. I stood in line behind a lady buying a whole mountain of stuff while 2-3 manager types were not helping to clear the line but instead quite prominently letting the loss prevention guy have it for not greeting customers loudly enough. The irony is incredible. I’d much rather have that guy ignore me than listen to managers dress him down in the entrance to the store. Lots of good deals here but very few good vibes to be found.

4 /5 Raven K: Customer services really good here. The staff is helpful and Ive noticed recently that they do a pretty good job of keeping the lines moving as they can tend to be a little long when the store gets busy. Sometimes the kids section can be crazy messy but Ive noticed over the years that they really cut down on the disorder, its pretty easy to find what youre looking for and they have a great section for fancy scented candles. Thats what we scored when we went here last time

1 /5 Shana Richards: Cashier made a mistake and almost charged me twice for my purchase. I pulled up my bank account and showed them the posted purchase from Ross. They refused to give me my items and told me to dispute it with my bank. My bank canceled the purchase and I left without my items. The cashier seemed nice but needed more training. The store manager was rude, unprofessional, and had no customer service. This was frustrating and embarrassing and I will never give this store my business.

4 /5 Ashley Elam: Upon my entrance nobody bothered me with endless questions about what Im there for, that was nice. I noticed right off the bat a few smiles of employees who seemed friendly& approachable. I felt a lil ignored when I had to say "Excuse Me" 3 times at the fitting rooms by a worker who was wearing her Bluetooth in her ear, having a conversation with whoever was on the other end of the line, while she glared at someone behind me, but I didnt take it personal cause she switched back into her customer service face, as soon as she noticed me...Now thats skill. Oh...& The guy who rang me up with the 1 dangle earring in his left ear treated me with patience, kindness & didnt make me feel weird when he rang up my new underwear :)