2 /5 Melissa Rosales: I’ve been a loyal customer here for over 4 years and have done countless hauls — this has always been one of my go-to stores for current fashion. I really appreciate the wide variety of styles and trendy pieces they offer, whether it’s for special occasions, parties, or everyday wear. The pricing is generally fair for the quality, and I’ve never had issues with items wearing out after just a couple of uses. I also like that they start a fitting room for you, which makes shopping a lot easier.
That said, there are a few areas I think could use improvement. Size availability is a big one — once an item sells out, sizes don’t get replenished, which can be frustrating. On my most recent visit, I also noticed sizing has shifted to run much smaller than it used to. I’m usually a medium and sometimes a small, but I found myself squeezing into large sizes. This makes me worry about inclusivity, especially for shoppers who rely on plus sizing.
Customer service is another area where I’ve consistently felt the experience could be better. The team often comes across as unapproachable or disengaged, like they’re just there for a paycheck. While they are polite when you do ask for help, it rarely feels genuine or welcoming. It almost makes me question the manager’s maturity and experience because why are they hiring these young girls without customer service skills? Is it because they pay very little? A little warmth would go a long way in making customers feel comfortable.
Finally, the return policy could be clearer. While the store offers returns within 14 days, I once had an issue trying to return a holiday-themed item. Even though it wasn’t worn, it was flagged as “special occasion” and not returnable. The only notice was a small sign at the register. Policies like that should really be communicated by cashiers at checkout so customers aren’t caught off guard. I now warn friends to be very mindful about potential returns here.
Overall, I still shop here often and continue to love many of the styles and finds, but I think with improvements in customer service, clearer return policies, and a stronger focus on size inclusivity, this store could truly shine.
