Under the Willow - (Near Temecula, CA)

5 /5 Emily Tsan: Super cute boutique to stop by before the winery’s or SD!! It’s giving free people / anthro without the price tag.

5 /5 Cindy L: Taylor and Amy are amazing! So fun and helpful. THEY became our personal shoppers. Maddy and Micaela are as sweet as a bean. I always try to stop there when I’m in town, it is my favorite place to shop. Great apperal, great prices. I WOULD RECOMMEND

1 /5 Jill P. Hardy: My two daughters and I spent nearly $500 on clothes at “under the willow” and one of my daughters wore the pants that are pictured one time and the fabric completely fell apart. The store will not honor a return because they were “worn “so how else would they disintegrate except by wearing them? Horrible customer service.We will never go back.

2 /5 Tami Burke: Too bad the customer service is so bad. This is my favorite store until I bought this item brought it home and it has a huge stain. I was told 7 day return policy with tags on and receipt. I called them was completely honest and asked to return it. They said ONLY if I came that same day of purchase. I was heading out of town so it was impossible which I told them. Brought short I’m to discuss and same thing. They made me keep a $32 white shirt with a yellow stain on the front. It’s too bad because the clothes are adorable and I enjoy shopping there. Now I am shaking my head.

1 /5 Jennine Renee: Extremely Unprofessional Experience at Your Store I feel compelled to share the disappointing experience I had at your store today—on my birthday, no less. What should have been a fun and celebratory shopping trip with my sister turned into an uncomfortable and frankly humiliating situation, all due to the behavior of a manager named Grella. A very kind staff member initially walked both me and my sister into a dressing room area, and we began trying on items together—many of which my sister was selecting and handing to me. After about 30 minutes, Grella approached and loudly shouted from outside the curtain that only one person was allowed in the area at a time and told us to “disperse immediately.” We were already wrapping up, but the way it was handled was unnecessarily aggressive and rude. What followed made things worse: multiple staff members continued checking in repeatedly, looking under and over the dressing room curtain while making assumptions and discussing us aloud—as if we were attempting to steal. We had absolutely no idea there was a policy against being in the dressing room together, and we certainly weren’t doing anything suspicious. It was humiliating and completely unnecessary. One team member who identified herself as a manager did apologize, but Grella’s behavior remained unacceptable. Her apology was incredibly condescending, and when I calmly expressed how inappropriate and unprofessional her approach was, she attempted to gaslight the situation and deny what had clearly happened. As a business owner myself, I can confidently say this kind of behavior—especially from someone in a management position—is beyond unprofessional. We spent over $500 during our visit, yet were treated with suspicion and disrespect. This store used to be one of my favorites, but after today, I won’t be returning—on principle alone. Cute clothes aren’t enough to outweigh poor customer service. I hope this message serves as a reminder that leadership matters, and how your staff treats customers directly impacts your reputation and long-term success.