Windsor - Shop CA (Near Riverside)

Cici Zhang Extremely disappointing shopping experience. I entered the store with 40 minutes left before the mall closed. I spent about 10 minutes carefully selecting four items and was ready to try them on. The mall closes at 9 PM, and there was still plenty of time remaining. When I asked to use the fitting room, I was told it was already closed. There were still 40 minutes left in business hours. Closing the fitting rooms that early — without any posted notice or prior warning — makes no sense. It effectively prevents customers from completing a basic part of the shopping process during normal operating hours. I even mentioned that I only needed five minutes, but the response was cold and dismissive, with no attempt to accommodate or offer any alternative. If the store chooses to stop providing full service before closing time, that policy should be clearly communicated at the entrance. Allowing customers to spend time selecting items only to deny them the ability to try them on is extremely unprofessional and disrespectful of customers’ time. I walked in intending to purchase. I walked out feeling completely turned away. Very poor customer service.

Miss Brittany I really enjoyed this location in H.B. which has only been open since May 2017. They have a clean, organized store and the team member who assisted me was friendly and processed my items I was selling quickly. In comparison to the Santa Ana store (different owner) it has adopted a tech friendly system including a rewards program that gives a point for each dollar spent as a customer and a point for evey dollar they buy your items for! Happily returning soon.

Jacqueline Martin Such a cute spot to get local gifts! I like that I can get Mariah Chocolates and B&R items there. The owner is very kind and welcoming. They also gift wrap your purchase so beautifully!

Aaron Borjas Was just going to drop by and have a look but after speaking with J.T and going over a few of his recommendations for Texanas for an upcoming event, I was sold. Very knowledable and shaped it exactly to my liking as well! 10/10 recommended