Bombshell boutique - West Palm Beach
Creativ Dept Some of the most unique pieces youll ever find in the area. Service was friendly and authentic. Space is inviting, and the owner has a big heart for the community.
4 /5 Elise: I have purchased two dresses from the PG store. Both were cute. One dress I wore once in a photo shoot (so not very long) and put it back in my closet. I went to pull it out & the dress had started to pull apart at the seams at the bust. Which definitely should’nt have happened. Of course I didnt have the tags or receipt bc I loved the dress & didnt plan on returning. I decided to call the store bc I saw another rip. I explained that I had only wore it once. The woman on the phone asked if I had receipt or tags, I said no. She said bring it up. So I did as soon as I got the chance. I had bought the dress at the end of April but only took it back out to wear in June when I noticed the rips. A dress from a boutique should not rip like that. I came up and although the ladies were polite the manager was a little snide saying “well this was bought in April”. Which you can obviously see the rips in the dress. She then said well sometimes this happens when you wear it. What???! When I wear a $40 dress one time for photos?? She said there is a 60 day return policy. And yes I get that but the dress is damaged. With rips happening all around the bodice/bust. That cant be normal. She said well I have to give you store credit bc we dont have a dress to exchange. Which is fine except I didnt decide to just return the dress for no reason and I dont think I should have been treated as if this was my fault. Then the other lady at the counter said well sometimes they dont double stitch it. Ok??!! Again thats a manufacturing issue. Even if it was over 60 days, I would think a higher quality dress should last more than 60 days and 1 wear. I took my store credit and bought a $40 tshirt, yes a $40 tshirt bc I do not plan on returning again. This dress was obviously not made well by the designer. I would think that Anthonys could show the maker the issue? I wish I had taken pictures . I just do not think insinuating that one wear caused that dress to rip is good customer service. I gave 4 stars bc the other dress I got was super cute and at least they did give me store credit. But that was crazy.
