Burlington - (Near Gainesville, FL)

1 /5 This is Us Jose & Diana: Today I went to Burlington and tried to purchased an item with a red clearance tag. The item was clearly labeled at a certain price, but when I went to check out, they refused to honor the labeled price and tried to charge me $5 more. The manager, Mike, was extremely rude and disrespectful. While I was trying to speak with him, he walked away mid-conversation, left me talking to myself, and opened another register to assist other customers. This behavior was completely unprofessional and unacceptable. A manager in a customer-facing role should demonstrate respect and courtesy, but instead, he displayed the opposite. If he treats customers this way, it raises serious concerns about how he may treat employees as well.

1 /5 Arvin Singh: Horrible customer service. No employees on the sales floor. No employees in the fitting room department. Only 3 cashiers. They would not open the restroom for my wife who desperately needed to use the restroom. Had us standing at the front door waiting and ignoring us. Not customer friendly. You have lost my business.

5 /5 Carol Lawson: Store was cleaned and organized as you came in. That employees greeted you. They were polite and helpful if you had any problems .They all seem to enjoy their job, where you might go to another store are anyplace that serve the public you find out right away that these people hate there job and it’s evident when they interact with you.

1 /5 edward washington: It’s really sad how this company would hire employees who weren’t trained in the retail business. The price s are attractive but the customer service could be better. I went to the archer road store the aisles were I shopped were messy. I was buying some sheets and pillows I bought a kitchen floor rug . At checkout the cashier Aaron forget to take off this anti-theft device so when I was leaving the alarm went off. They were to lazy or just incompetent or indifferent to come and take the device off . I didn’t know what was going on so I just took my merchandise and left. When I got home I realized this anti theft device had to be dislodged by a store Employee . So now I have to go back tomorrow and get this device taken off my rug. I hope they can train their employees better .

1 /5 just me: This review is about the Ocala store NOT GAINESVILLE. Very disorganized store. Lacks merchandise. Very disappointing. The Ocala store is sad looking. I wish they would close this store. This is NOT Burlington.