Burlington - (Near Sanford, FL)

1 /5 Mourice Hylton: Though they said it very nicely to me, I was very disappointed that this store did not follow corporate policy. Even when it was suggested by me if they can do it based on courtesy. I went to return 2 items that were clearly from the store and clearly still in unused condition. I had just did a similar transaction during my travels to South Florida 2 days prior. I dont always return things, but if the money can be used in the same store for something I will actually use and corporate policy allows for it, I dont see why not. So I was told by the associate that I couldnt go forward without having the receipt according to the computer screen and then told me that this store in particular cannot do what the other stores are capable of. The. The manager came to work an hour later. Even after trying the same process I had just went through, searching my number, email, method of payment, found nothing. Which is weird, because Burlington is the only store I actually left my info with for this exact purposed. Then I was told simply she was not doing the return of the items because the price point was too high.(39.99) So I drove 12 miles away and got it done at your Altamonte location in a matter of seconds and with a much more pleasant experience. I understand the need for asset protection, but not at the price of actual customers seeking to do an allowable transaction. It makes the innocent customer feel like a criminal....and thats not right. So even though they werent nasty about it, it still was not right. Ill still shop here because its the closest Burlington for 25 miles where I live. But I also travel alot, so Ill most likely do my shopping at Burlington when I hit the road.

1 /5 Teresa Stephens: On March 2, 2026, I visited the Burlington store (Store 840) in Sanford (1301 WP Ball Blvd, Sanford, FL) and selected approximately 20 items for purchase. I also brought two purses to return because both had missing zipper pulls. One was purchased in Jacksonville FL. I didn’t notice the missing pull until I arrived at my residence in Oviedo FL. The cashier processed the first return without any issue. When she began processing the second return, she noticed the zipper pull was missing. I explained that the missing pull was the reason for the return. The cashier then called the coordinator for assistance. The coordinator used a walkie-talkie to contact the manager, who instructed her to bring the purse to the back of the store. Rather than delay the transaction while waiting for the coordinator to return, I asked the cashier to void the second return and proceed with checking out my cart of items. The cashier began to ring my items. Shortly afterward, the manager and coordinator returned and stated they would not accept the return because the purse had not been purchased at that specific location and they could not resell it. I explained that I had been sold the purse in that condition and that I was not located near the original store. At that point, both the manager and coordinator became confrontational and began demanding that I provide the receipt for the first return so they could void it. I calmly asked the manager to allow us to finish the current purchase transaction before addressing any additional return issues. The coordinator then began raising her voice and speaking over me. When I told the manager that the coordinator had been rude and abrupt from the moment she approached the register—first reprimanding the cashier and then addressing me in a hostile tone—the coordinator repeatedly interrupted and would not allow me to finish speaking. When I pointed out that she was interrupting me, she shouted, “You are not listening.” I reiterated that I wanted to complete the purchase of the items already rung up and then handle any necessary adjustments afterward. Instead, the coordinator forcefully hit the register and stated she had suspended the transaction. At that point, I expressed that the situation had become unreasonable and I asked for my unreturned purse back, then I then left the store. Later that evening, I realized the coordinator had retained my driver’s license. I returned to the store to retrieve it. The cashier handed me a bag containing the first purse that had already been refunded, along with my driver’s license. I was informed that the manager had voided my completed refund AFTER I had left the store. I have never experienced such unprofessional, hostile, and disrespectful treatment in a retail environment. The handling of this situation—including the confrontational behavior, raised voices, suspension of my transaction, and retention of my identification—was inappropriate and unacceptable. The conduct displayed by both the manager and coordinator reflects poorly on store leadership and customer service standards.

1 /5 Huntmaster Brian: Dont expect to return any holiday gifts at this location. The manager will outright refuse, even though corporate does not allow them to. Received some items for Christmas that didnt quite fit properly. Went to return and was told no. Had the original tags, in original condition, just no receipt, as it was a gift. Website states no receipt returns are allowed with id but instead the assistant manage refused and then accused me be possibly being a thief. Dont plan on returning here ever again. Just awful.

2 /5 sebastian perez henao: I have never been in a fitting room as dirty as this one. Too much dust, disgusting spots on mirrors, nasty walls. I prefer Altamonte rather than this place.

1 /5 John H: Done with Burlington. Bought a Christmas gift that did not fit. Had the receipt. Something partially spilled on the receipt making a small part difficult to read. They refused a refund or even store credit. Totally stuck me with it. The CC information was fully readable but they said they could not look it up. If they are willing to stick me with a purchase because theyre too lazy to look it up, Im too lazy to ever buy anything there again.