Lavar McDowell I cannot say enough about the customer service at State & Liberty.
My experience started in the Tampa store when I needed a tuxedo for an event. From the moment I walked in, the team delivered a true custom experience. They took the time to get everything right and made the process easy and enjoyable.
After purchase, I ran into a sizing issue right before I had to fly to Washington, DC for my event. This is where they absolutely separated themselves from every other brand out there.
Stosh stepped in and was incredible. Proactive. Friendly. Communicative. He personally coordinated everything to ensure I had exactly what I needed on time. The DC store manager literally hand delivered the replacement to my hotel. Let that sink in.
From the in store experience in Tampa, to the flawless coordination across states, to the corporate support behind the scenes, they went above and beyond at every step.
That level of ownership and care is rare. Their service is better than Chick-fil-A and Disney and that is saying something.
Customer for life.
