Aimee Hunkele I was in Atlanta with girlfriends for a quick trip and touring some of the sites. It was during the Atlanta Braves parade. I stopped by this shop, and purchased a pair of earrings that I saw in the window passing by. My girlfriends purchased many items from this store as well. While returning to Columbus, I lost the earrings I purchased going through TSA maybe (thats the last time I had them in my possession). My Husband, saw how bummed I was. For Christmas, with the help of one of my friends who was with me, called the store, explained the earrings, (my girlfriend drew them on paper for him). He spoke with "Jen". After some back and forth with pictures, this store (Jen) narrowed down the earrings, and sent them to my Husband overnight/second day (not sure which). They were under the tree on Christmas Eve. My heart melted. WAY ABOVE AND BEYOND. Thank you thank you to this shop for ALL OF YOUR HELP. If I lived closer, I would be your best customer. Great Customer Service.