Citi Trends - Conyers
The Fit Granny LLC I recently visited this location. Respectively the atmosphere behind the counter was a little unpleasant. I did recognize that I was not the reason for the unpleasantness. I was exchanging a shirt and a pack of socks that were obviously still connected by the plastic attachment that held them together. I had a valid receipt and I just assumed that since the socks were still in sellable form, there would be no qualms. There was a bit of some back and forth between the manager and I, about the socks. I purchased the socks at a different location which was not a big deal. At 1st the manager refused to let me exchange the socks. Her not knowing at 50 yrs old, Ive got over 35 yrs of sales and retail experience, 7 yrs of management, and loss prevention under my belt. I know what quality merchandise should be in when an exchange or return is in order. I have no animosity nor Ill will toward anyone in the store. As the atmosphere became a little more pleasant, manager considered my exchange. She sent her associate to retrieve the same or similar pack of socks to initiate the return. In my opinion, this should have happened in the beginning and I would be able to give 5 stars on this review. Some forget that customer service is about giving a service to the best of your ability. Many in sales and retail present an attitude so uncomfortable that it makes difficult to shop. Many of us are afraid to approach sales clerks in fear of the backslash that comes about when needing assistance. In the near future I will visit this location again and pray that my experience will be pleasantly, and pleasingly different so I can change these 3 stars to 5.
