5 /5 Lloyd Steveson: I went into the store at the last minute to grab some shoes for a cruise we were leaving on in three days. I found what I wanted but they did not have my size. They offered to ship them from another store but the shoes would not arrive in time. Enter a young employee named Brensen.
He had already been very helpful. Then he said I will get them here before your trip. His Manager reminded him they had a new carrier who took longer than their old one. He said, “I got you”, and took my number and said he would call after noon the next day. He personally drove to the Rome store and got the shoes the next morning. People, that is customer service. He called and I got them a day early.
This young man “gets it”! Even when told it couldn’t be done, he never gave up. Customer service at its finest. Terrific young man with exceptional service. Take care of this young man Rack Room, they don’t get any better. Thank you Brensen!
