American Eagle - (Near Champaign, IL)

1 /5 Jennifer Meyer: I bought a white bikini with pink trim on sale for around $10 and the first time I washed it, it came out with pink stains all over the white part! I sprayed it with stain removal, and washed it again, still stained. I kept this process up over several washes until this past weekend when the pink trim stained two additional clothing items (dumb to wash it with other clothes I now realize, but water is expensive). I reached out to American Eagle only to be told “after careful review, we regret to inform you that we are unable to grant an exception to our return policy.” I have been a LOYAL AE customer for over 20 years and have NEVER attempted to get “something for nothing” from them! If I was attempting to con them, I think I’d try to get more than $10!!! Not to mention the ruined clothing thanks to this shoddy product!! Absolutely insane that they would treat a formerly loyal customer like this!!

5 /5 Silvia Tran: The clothes were very nice and so was the cashier. The AC was freezing, please do something about that. Otherwise, its an amazing place.

5 /5 Adi McCray: Alexis S. was SO much help!!! She was very welcoming as soon as we walked into the store and honored a discount for me I didn’t receive from aerie after signing up for the card. She was SUPER polite and helpful to both i and my nana. Thank you so much, Alexis!

1 /5 James Openhiemer: Very unprofessional management. Manager seemed older, maybe mid to late thirties. She was completely rude and was speaking in a very condescending manner. The store was a complete mess, there was only one other staff member and she was doing majority of the work. We were not greeted and helped and when we asked for a fitting room, we were given and eye roll. Not sure if she was just having a bad day or what but definitely will never be returning.

1 /5 Lisa Martin: One cashier was amazing! The other was very disrespectful. I always try to shop in stores so they can stay open. This is one location that I would be okay not supporting until staff is retrained.