1 /5 Sheis ThewhiteParkah: I purchased a pair of boots and never received them. I emailed and called and finally got to a rep who apologized and said their reputation is everything so they will fix it. I was promised an overstock item as well as the boots I ordered when they were restocked. I received the overstocked item but never received my original item. I emailed for weeks and then was told sorry the item was never restocked, so please pick anything online and we will ship it. I picked a jacket and was willing to pay the difference. I never received the jacket. I then inquired when I saw the boots were restocked. Keneisha Ingram emailed me and said, "Sorry boo, we are not going to honor and old agreement. We will take too much of a loss honoring that." Then to add insult to injury, she said mail back the overstocked item I received and they will give me a store credit. I will NEVER give this small business another time or anymore effort. BUYERS BEWARE!!