Ann Taylor Factory Store - Shop MI (Near Auburn Hills)

Abbie Hachem I had an amazing experience with Amal the sales associates, she helped assist me to my perfect purchase. She gave me some very helpful insights on how to wash & handle my new purchased items. Thank you so much, I love great customer service.

Goblue Polsgrove Smaller than it used to be, but I still shop there every few months. I just bought a new suit for the first time in 15 years. I needed one for black tie wedding.

Chantelle The ladies here are always professional, kind & knowledgeable. Always a pleasant shopping experience. The store is always set up beautifully, tidy & clean

Jason Wilson Julie was so nice and helpful best shopping experience Ive had at a store in a long time

Mary Gillis At one of my first visits to this store, a clerk told me to make sure to visit near the end of the month, when so many things go on sale. What I am finding is that they often offer an additional 25 or 30 percent off items that are already on sale. So, even though this store is expensive, I love it. The way the clothes fit, the softness of the fabrics, the style, it all really works for me.

dalya wazir I never had an issue with this store until this past week. I’ve been a loyal customer with White House black market for so long so it’s extremely upsetting to have to go through a bad experience. On Monday I went into the twelve oaks location and purchased a few items. They had a deal going on that day which was great. No issue there. I went to pay for my items and I made sure with the cashier (who was very sweet) that I am able to return my items even though there was a sale and she said to me yes it’s fine. now, yesterday Wednesday 8/20. My daughter and I went in to return the items because I didn’t like how the pieces I bought fit me. They didn’t turn out the way I expected so I went in to return. My daughter went inside to do the return with no issue and that’s where our issue happened and everything went downhill. The employee named Yaquta, but they called her “Marvi” was absolutely rude and disgusting to both me and my daughter. She was super rude with my daughter telling her the items I had purchased were “final sale” even though they were not final sale indeed. My daughter called me as I was parking my car to wait and had told me to come inside because Marvi was being rude. I went inside to see what the situation was and Marvi was both rude and disgusting to us both. I tell her I came in Monday and purchased everything and she says sorry we can’t return. Mind you the tags were in perfect shape, my receipt was in the bag AND they were in my account. She continued to argue and say we can’t return the items and was arguing with me back and fourth continuously being rude and aggressive. FOR NO REASON. They threatened to call security on us both even though we had done nothing wrong. We did nothing to hurt her. I will no longer be dealing with this store after this experience after my daughter and I experienced. This store needs to learn how to be nicer to people and how to treat there customers. Their customer service is absolutely disgusting and they need to fix that.