Nordstrom - (Near Troy, MI)

2 /5 Anya M.: Bad store organization from a company that’s supposed to be the best in service. I ordered shoes for same day pick up because I wanted to have them for an upcoming trip. Order went in on Monday afternoon and Monday evening, I hadn’t heard anything yet. Tuesday goes by and still nothing. On Wednesday, I decided to contact customer service online and see if they can provide any updates. Customer service online called this location and I was told that I would be receiving an email in about 30 minutes to let me know that my order is ready for pick up. Thirty minutes later, nothing. I go on my trip and the following Monday (a week after my original same day pick up order), I get an email saying that my pick up is finally ready. However, before I get a chance to go to the store. on Tuesday I get an email saying it’s been picked up. I head to the store on Wednesday to see what is going on. The cashier says that it is marked as picked up in their system so she grabs the manager. I am explain my situation to her and she goes on a hunt for the order. After waiting almost an HOUR, a different cashier finds my order on the rack with all the other pick up orders. Turns out my order was marked as picked up after customer service called to check the status, but no one had picked it up because no email was ever received. I forgot to get her name, but I do appreciate the manager’s effort in trying to find my order. Despite that, this is an example of y organization, miscommunication, and employees not double checking their work. Also, to top it all off, the label on my bag says that the order was ready for pick up on the original day that I ordered. This could have all been avoided if I had received an email.

5 /5 Felixable: One Sunday afternoon at this Nordstrom which set the gold standard for department store shopping , premium quality clothing and a nice atmosphere Brands The variety available is impressive, high end designers to contemporary favorites, there is a perfect balance of luxury and everyday style. I was particularly struck by the shoe department, it’s massive and features everything. Presentation Everything is curated with a fancy, modern look and the layout is bright and spacious. Value What surprised me most were the promotions and discounts. While Nordstrom is known for luxury, I found some fantastic deals on premium items!

5 /5 Vincent Lam: This is the most beautiful and largest Nordstrom that I have ever been to. Various and decent clothes and other lovely items were full of all floors. The place was clean and well organized. Service was amazing and WiFi was fast.

3 /5 Mamabear: I’m giving 3 stars solely because of Paige at the Lancôme counter inside Nordstrom. She was kind, knowledgeable, and helped me find everything I needed. However, when I went to use a $100 gift card, one given to me by my late mother, I was told my gift card was locked. Paige handed the phone, and a customer service rep stated there was a hold on it and I would need to wait over an hour to use it. A $100 gift card, thats it. That was extremely disappointing and inconvenient. Paige did everything she could and handled the situation beautifully. The issue was not with her, but with how customer service managed the gift card.

5 /5 Sarah Politis: I want to share a huge shout-out to Hanan in the Nordstrom baby department, because she consistently delivers a level of service that truly sets her apart. Every time we visit the store — and we’ve been shopping for a lot of baby gifts lately — we look forward to seeing her. She brings such positivity, warmth, and genuine enthusiasm to every interaction that it completely elevates the shopping experience. What really stands out is Hanan’s deep product knowledge. She doesn’t just point you toward an item; she takes the time to understand what you’re looking for, explains features clearly, and offers thoughtful recommendations tailored to the occasion. She makes the process stress-free, efficient, and enjoyable — qualities that are incredibly valuable, especially in a department where customers often appreciate extra guidance. Beyond her expertise, Hanan consistently demonstrates the kind of proactive, customer-first mindset that reflects so well on Nordstrom. She checks in without being pushy, anticipates needs before being asked, and treats every shopper with sincere care and attention. It’s clear she takes pride in her work, and it makes a difference. Because of her reliability, professionalism, and attitude, we now choose Nordstrom over other stores specifically because of the service she provides. Employees like Hanan are the reason customers return again and again. She is truly one of the BEST, and absolutely deserves recognition for the exceptional service she provides.