Pitaya - (Near Ann Arbor, MI)

5 /5 Tamar Murphy: I stopped by about two weeks ago to grab some jewelry and I was taking a look around at the clothes to see if I could spot something I wanted. Normally I never do because the size options are so limited so this wasnt alarming. After I had got my jewelry, I asked who the owner was and for his card so I could give a suggestion. Who I think was the manager(I forgot to ask for her name and title but she has the pretty, big blue eyes, brown hair, and sweet, big personality) said he didnt have any but she could pass along my message. I let her know that I like to come by pitaya but I can never get any clothing because the sizes are limited to only 3 options. Or if I can find something that fits, its often material like polyester which I dont like because it holds heat, moisture, odor, etc. and I wouldnt be willing to pay $30-50 for polyester as its essentially plastic. She heard everything I had to say and gave me so much background as to why I was having the experience I was having and that she was working to get more sizes available but it was so difficult and she made so much sense as to why. I told her I appreciated her being so thoughtful (she mentioned that she understands certain fabrics might cause sensory issues for some people or might be the only option for people with certain body types, for example) and putting in so much effort to help the customers. She made my experience very nice and the lovely girls working with her that day also made my experience nice too. I hope the owner can start off with offering basics in more sizes as I love basics and would spend more money there and Im sure smaller girls would too. Ill keep checking in just for fun anyways because Ill never know what I will find and the girls at the store are always very nice and very helpful every time Ive gone in and Ive been stopping in for about 4 years.

1 /5 Nicole Mota: The worst customer service I’ve ever had. I’ve worked retail and I have never treated any customers the way I was treated. I was a loyal customer until I came in to exchange the shirt for a bigger size, I was then told I left marks on the shirt (I didn’t ever wear it out and there weren’t any visible signs of “marks” or damage) and the little 18 year old girls behind the counter refused to exchange it and kicked me out of the store because they didn’t want to deal with conflict. I understand they are just teenagers with attitude but this is just not how you want to portray a business.

1 /5 Barão Punheta: Great clothes (kinda overpriced) bad service. I emailed them about a return a week ago and never Got a reply. Dont bother contacting them.

2 /5 Lilie Pudnos: cant say anything about the quality or staff because I couldnt try anything on to know. biggest size they have is large. so, you know. take that as you will.

1 /5 Rodia S: I stopped by this store while visiting from Penn State and needed some shorts because of the heat. The girl working there was cold and standoffish from the start, but I ignored it. My cousin and I bought three items and went to the fitting room to change. After we checked out, the same girl who rang us up and opened the fitting room door had the nerve to stop me as I was walking out and accuse me of not paying for the shorts I had on. She verbatim in her accusatory tone said “did you pay for the shorts???” Seriously? She just printed my receipt, and now she’s acting like I’m stealing? It was humiliating, especially with other customers watching. And for the record, not like it mayhers but , I paid my an American Express card—why would I be stealing? The clothes are ridiculously overpriced considering they’re all sourced internationally anyway, and there’s nothing good about this place. I’ll never be back. If my review gets removed, I’ll be posting again and again till this store offers a formal apology.