Windsor - (Near Novi, MI)

1 /5 Presleigh Anderzak: I shop a lot at this store to the point I would say im a loyal customer. But unfortunately, I had a very bad experience there. I bought a top a couple days ago and I forgot my coupon at home. So the next day I went to go to see if they could apply the coupon on since it expires on the 31st. The one girl was new and said she would go ask her manager. I’m not sure if they are under new management or not but the way he was talking to me was as if he was disgusted by me or as if i was stupid. They said they can’t do that. I said okay no worries. I asked to return the item and then I will repurchase it with the coupon. The girl went back to ask the manager again. I told them they’ve done it before for me and they just gave me the difference. Mind you, the top was only 30$ and 15% is like 5$ back. I also work 2 retail jobs at different companies as well and we are allowed to do this. and the fact that they’ve done it before for me… doesn’t make sense that they told me no to returning the item then repurchasing with my coupon. The manager came out to talk to me saying even if they do that it wouldn’t work. which it CAN work because they’ve done it BEFORE. both the manger and the 2nd girl were extremely rude and had an attitude about the whole thing. Telling me it’s my fault for not having my coupon. like.. yes i know.. that’s why im here to return and use it. the girl made a comment of “you cant use the coupon that they give you on the same day on the same transaction” and I told her that this is a completely different coupon i got weeks ago!!!! she rolled her eyes at me. so i told them to keep the shirt if it’s going to be THAT big of an issue. They kept my original receipt AND MY COUPON!!! I don’t understand why this was such an issue? why couldn’t they do the return then repurchasing? what’s the difference if i return it, they put it on the shelf, i grab it AND BUY it AGAIN??? instead of them loosing $5 for the difference they lost $30!! i’m super upset and disappointed in management there. i’m disappointed with the way i was treated with the tone and eye rolls. I’m not one to ever complain or make a big deal out of things.. ever.. but this made me super upset because i shop at windsor SO MUCH! i’ve never been treated like this before. at any store.

1 /5 Lilly Lane: Dont shop here if you wanna get ripped off. I toom this to check put and was suppose to be $1 with tax 1.06 however they wanna charge me 6 times more then that and with a mark on the bag. I asked for them to look as they false advertised it since it says a $1 they said no its more. She then asked her manager and they were rude and saying its not a $1. Will never buy here again and will be telling all my family and friends about this. Rude and bad experience. I called customer care and they said bring to manager attention as they need to adjust it. They did not.!

1 /5 ash ᴗ̈: Workers at the fitting room seemed upset to do their job, and complained about people going back and forth to try on clothes, (which makes COMPLETE sense for people to do, considering there’s a limit of 6 items per fitting room) all while we were still in the fitting room ??? Unwelcoming and disrespectful atmosphere. I’ve had no problems over the years going to Windsor, but I would not go back and give this location my money. Be sure to check out Dry Goods, francesca’s, or Akira instead at Twelve Oaks.

1 /5 P.K: An obviously new employee was working register in which a long line was forming. She took quite some time assisting the ladies in front of me. Once they left it was my turn , the store manager could see i was losing my patience. The employee asked for an email address in which i began to give but she already messed it up and it’s a long email so i told her not to worry about it. The store manager then jumps in condescendingly asking me if i knew the return policy since i did not provide my email to which i said yes . She then doubled down in an even more condescending tone saying “so you know you can’t return it without a receipt “. 1. I never planned to return my items (still haven’t) 2. I said i knew the policy , all this because i didn’t give my email

5 /5 Sarah Rumschlag: This Windsor had excellent customer service, I went in because I’ve never really been a dressy girl and needed a dress for a formal dinner, but Brook and Quianna were literally lifesavers helped me figure out my size and gave their opinions on what I was looking for I couldn’t have asked for a better experience! Shout out to both of them thank you so much for helping!