Windsor - (Near Queens, NY)

1 /5 Chelsea Jess: Very disappointed. I’ve been shopping here for years and had the most DISGUSTING experience with an employee named Chloe. Very unprofessional and hostile behavior. No mannerism at all. I’ve witnessed how other customers were treated as well. Refuses to help customers and tells them we don’t have this and we don’t have that while other employees simply help to find the same items that you’re looking for. I appreciate the help of everyone else in there especially the sweet young ladies at the cash register. I’m not surprised that others also experience the same in the review section.

5 /5 Kanique Cox: I had a wonderful experience shopping in this store. Sales associate Chloe was extremely helpful and knowledgeable, and she assisted me in finding the perfect outfit for my daughter’s birthday celebration. The cashier was also very pleasant and welcoming. I highly recommend this store for its quality clothing, reasonable prices, and overall excellent in-store shopping experience.

1 /5 Andrea Pinilla M: I visited this Windsor location on Black Friday, and unfortunately I had a very disappointing experience with one of the employees working at the fitting rooms. I’ve shopped at Windsor several times and I usually love this store, but this time the customer service was truly unacceptable. I was in a bit of a rush because I had to get to work, and I simply asked the fitting room associate if the dress I wanted was available in a size S. Instead of helping me, she responded with “Are you sure you looked correctly?” and then repeated, “Did you really look at it?” in a very rude and condescending tone. I work in customer service myself, and I would never speak to a customer that way. Her attitude felt disrespectful and completely unprofessional, especially when I only asked one simple question and she wasn’t even busy at the moment. Thankfully, the cashier who helped me at checkout was very kind and polite — she was the complete opposite of the fitting room employee. I still purchased the dress because I needed it for an important event, but if it were based solely on the way that fitting room employee treated me, I would not want to come back. I hope management addresses this issue, because customer service matters. No customer should be treated with attitude or made to feel like they’re bothering an employee for asking a basic question.

1 /5 sara bruno: I think everyone who is giving reviews about this store are talking about the same person. I went in, was about to biy 4 things, spend good money but one worker was so rude I decided to put everything done and walk out. I dont know her name but she had an iPad. I truly never met someone so rude who worked in retail. It was shocking. Not worth supporting the store. She needs retraining.

1 /5 Ashley Batista: If I could give them 0 stars I would. Betsy is extremely rude. She shoves her way through the store without apologizing to anyone. Her attitude was horrible. Definitely my last time purchasing anything here. All the employees seem miserable.