5 /5 GEM: As the store was abuzz with exchanges and Christmas returns, I only stopped by to get assistance on my account and an unresolved previous order. The sales clerk sought the assistance of ALEX, store fromt-end manager. What a lucky day for me! Alex was focused to the task at hand, answered all and every question w/o bring rushed, showed patience and was very helpful in every way. I walked out knowing my account was up-to-date and no further action was required. Thank you so much, Alex! You are a very positive addition to Kohls as well as the cashier who initially had you intervene. Very methodical returns line...Quick, too!