Nordstrom Rack - (Near Allentown, PA)

1 /5 Joan E O’Neill: Unfortunately this store will do nothing to help you out. I placed an order online and not paying attention I hit deliver to store which is more than a hour away and being disabled is not an easy thing to do. On 1/16/26 I spoke with a customer service representative on having the ring sent to me from the store to my home she told me once it is delivered to the store it would be no problem (putting me on hold several times to make sure) I called back and they put me on with this woman who is so unprofessional and rude and always gives me a hard time she flat out said NO and when I told her about my situation and being disabled she was laughing under her breath. I am very disappointed to the fact that I lost a beautiful ring my birthday discount and my 5% from my card rewards. So I guess being a good customer does not mean anything to this store. And I may add that ring was a birthday present from my husband so I got a double whammy thrown in.

5 /5 Elena Madzhirova: I want to recognize an incredible associate ( Sienna ) at the Allentown Nordstrom Rack who finally resolved an issue I’ve dealt with for years. I have been unable to earn points on my purchases for a long time, and despite previous attempts by other clerks who told me I’d have to call corporate/customer service, this associate took the initiative to fix it herself. She went above and beyond to successfully update my account in-store. Her persistence and expertise turned a long-term frustration into a fantastic shopping experience. She is a massive asset to your team!

5 /5 Beth Reed: Great selection and prices at this location. Looking for a store close to me now. All employees were kind and helpful

5 /5 Joi B: Went in sat night 15 minutes before closing and managed to get the most genuine and happy person to help me. Her name is kiree and she not only helped me with a smile she assisted another customer with the same. She ended up ringing me up and told me her phone had broken earlier that day. Somebody give her employee of the month. She deserves it