1 /5 George Sleit: frustrating and completely unacceptable experience I had at your store, involving one of your managers — an older woman named Michelle.
During my visit, I walked in with a $4 bottled water that I had purchased. As I began shopping, I asked one of your employees (a young woman, possibly Hispanic) if I could leave my water somewhere. She clearly told me it was fine to place it on the desk near the cashier line, which I did.
Over the next 20–25 minutes, I continued shopping and ended up spending almost $200 in your store — supporting your business as a paying, respectful customer. When I went to check out, I asked the cashier (ID: 3690256) about retrieving my water. She was helpful and called for assistance, which is when Michelle arrived.
Michelle’s attitude was immediately rude, dismissive, and unprofessional. Instead of offering assistance or showing any level of customer care, she said, “I don’t know where your water is. Someone probably threw it out.” She then proceeded to blame me — saying it was my responsibility, despite the fact that your own employee told me I could leave it there.
Michelle never apologized. She offered no solution. She didn’t acknowledge the inconvenience or the fact that I had just spent nearly $200 in the store. Instead, she raised her voice, gave me attitude, waved her head, and continued to argue. Her entire tone and body language were disrespectful. It was clear she had no interest in resolving the issue — only in defending herself and shifting blame onto the customer.
Let me be clear: this is not acceptable behavior from anyone, especially a store manager. I followed the rules. I communicated clearly. I spent a significant amount of money in your store. And I was met with arrogance, attitude, and zero accountability — over a full bottle of water that I had paid for.
Frankly, Michelle’s behavior is not only unprofessional — it reflects extremely poorly on your store and your brand. I expect a formal apology and accountability for the way this situation was handled. No customer should be treated this way, especially one supporting your business.
I look forward to hearing how this will be addressed.
