American Eagle - (Near Sugar Land, TX)

1 /5 Arlo Wolf Howard: I have lived in the same area for 28 years, and I have been coming to this location since I was probably maybe 12 years old. im now 28 and I think Ive been greeted maybe one time. There was a guy standing right by the door putting some of the clothes on the racks and shelves and he didnt say a word. The person that did my return store credit was a bit nicer, but she didnt smile at all just didnt seem happy to be there. And I understand that items will change with the season, but everything in there looks the same, same design, same boring color and they didnt even have the table that they have always had of solid colored shirts or polos in the mens section, so I didnt even find what I was looking for, and I walked out

1 /5 Dylan Hannah Sled: Disappointed with the customer service here. I waited in line for almost 20 minutes while only one cashier was working. Multiple employees, including the manager, saw me standing there and that a line was forming but continued walking around without acknowledging any of us or even saying that someone would be with us shortly. Very poorly managed and people wonder why everyone would rather shop online. Thankfully the cashier was extremely sweet and helpful to make up for the experience but definitley need to improve on their customer service.

2 /5 Haven Scott: I love American Eagle but I am never going back to the one in Sugerland again. I would ask them for a pair of pants and 3 different times he gave me the wrong pair of pants and the wrong size each time. I would totally recommend the one in the Woodlands.

3 /5 Christian Tee: This place is .....okay. Located on the Jcpenney end so its less crowded. I love the clothes. However, I typically encounter rude staff and/or a lack of customer service. I only return because I like the clothes.

3 /5 Emily Stewart: Came in a few days ago to do what I thought would be an easy and fast return. I was greeted at the door and told the girl I just need to return. She told me to stand in line. There was one customer at the register and me in line. I stood there for almost 20 mins waiting on someone to help me. The girl who greeted me was the manager and she was just standing by the registers doing nothing but listening to her employee struggle with the person she was trying to help. I was absolutely shocked that with other employees just walking around it took almost 20 mins for me to return a single pair of jeans. It wasn’t even busy in there was maybe 5 people in there. All of this to say if you have a lot of Time to kill then sure come in here but other then that this location is slacking big time