Cato Fashions - Lampasas
Heather Lilley-Foreman Staff members were very helpful. Found lots of professional clothing options for back to school. Reasonable prices.
5 /5 Stephanie Barry: Went into this location hoping to exchange a purse I received as a gift. It still had all the tags and was in same condition it left the store in. I approached the customer service rep and he processed the return. Upon handing me a gift ( as I didnt have original purchase receipt), I saw that I received a whooping $28 on the card. The purse goes for $76 per the website. I promptly asked why the amount was so low And was told it was reduced as I didnt have original purchase receipt. I was rather put off by the lack of people skills this CSR had. After thinking it over, I asked to see the manager.
The store manager, I believe his name was Jason, went above and beyond and ensured I left happy. I was just gonna ask for purse so I could get receipt and the full refund for it, but he went ahead and gave me the current price its going on a gift card.
Thank you Jason for upholding customer service in your position. I appreciate you putting me above the mighty dollar. I will be returning because you made me feel like a valued customer.
