1 /5 Eric Washington: I stopped in to pick up work boots and spoke with the manager to confirm they accepted my work voucher. She said they did, but the voucher needed to be fully filled out and that I needed a work ID card for verification. The only missing information on the voucher was my name at the top and a date, which is common since companies often leave those blank when hiring multiple people at once. I thanked her and left.
I then spoke with my boss, who told me to write my name at the top since all the required signatures were already on the form, and to let her know that our company does not issue employee ID cards. I wrote in my name, signed the bottom, and went back to speak with her.
She wasn’t at the desk, so I asked another employee for help. Before he could call her up, I heard her on the radio saying they wouldn’t accept my voucher. I asked her to come to the front so we could talk. I explained what my boss told me and offered to provide my employee number and his phone number for verification. She said my name had to be printed at the top and that I wasn’t allowed to write it in. I explained that these forms are not printed with names and that I’ve never seen that done at any job I’ve had. I asked if she could just verify it to avoid more back and forth and again offered my boss’s number.
She said she needed to verify it using the numbers in her approved voucher binder and went to the back with the voucher; without my driver’s license, without my employee number, and without my name printed at the top. While waiting, I found the $180 boots I wanted and sat down.
About 10 minutes later, she came back and asked if I had found the boots I wanted. I said yes and asked if the voucher had been verified, and she said yes. I told her okay, asked for my voucher back, thanked her, and left.
The whole interaction left me feeling uncomfortable and somewhat profiled, perhaps because I was in work coveralls but who knows. If the policy truly requires a printed name, driver’s license, work ID, and phone verification, then that should be clearly stated. A simple verification call would have resolved everything instead of turning me away over made-up technicalities.
This is my first time ever leaving a review, and I don’t usually complain. I’m a very calm person, so this may not have seemed like a big deal to her, but I don’t appreciate being treated like I’m trying to do something wrong. If the concern was about fraud, a quick verification would have been the appropriate and professional way to handle it.
I didnt add her name because I dont want to get anyone in trouble but something need to be changed about this voucher process.... Or maybe its just this manager going above and beyond for people that look questionable to her. Ill be going to a different location Tuesday and hopefully everything goes smoothly.
