4 /5 Dora The Explorer: My shopping experiences at Chloe Rose have always been excellent. 10/10 for service, clothing selection, and the great brands they carry. I’ve been a loyal customer since 2021, and since then I’ve spent over $4,000 across 21 visits on average. That’s a testament to the loyalty, trust, and appreciation I’ve had for this store.
Today, I visited to celebrate their 11th anniversary, where customers could receive a complimentary matcha and/or flower bouquet with purchase. The staff was, as always, friendly and helpful, and the clothing selection was wonderful.
That said, I’d like to share a few observations from this visit. Clothes displayed outside on the sales rack were not allowed to be tried on inside the dressing rooms. I was told the only option was to try them on over my clothes outside, which did not feel like the same high-quality experience I’ve always associated with Chloe Rose. When I returned later during a slower time, I was able to try on both sale rack and regular-priced items inside a private dressing room, but I believe all clothing whether full price, discounted, or displayed outside should be eligible to try-on inside the dressing rooms so customers can make confident purchases.
Additionally, when I purchased from the sales rack, I was given a "thank you" plastic bag instead of the Chloe Rose kraft bag with their branded sticker. As a loyal customer, it made me feel “less than” compared to a full-price shopper. A consistent brand experience, regardless of purchase type, would go a long way.
Finally, I presented a $5 off coupon from my rewards during checkout, and was told I couldn’t apply it because it would be “doubling up” on discounts. While I understand store policies, it was disappointing in this case as a loyal customer.
Overall, I still had a good shopping experience, and I want to recognize the team for always being so helpful and stylish. However, I do hope future policies and customer experiences can be more consistent across all purchase types, so that whether shopping sale or full-price, every customer feels equally valued.
I continue to recommend Chloe Rose for special occasion shopping and fashionable finds, and I look forward to more great experiences in the future.
