1 /5 Frida Uribe: I had a very disappointing experience here, primarily due to poor customer service and a lack of accountability. I made a purchase shortly before closing and, prior to checking out, specifically asked whether returns were allowed. I was told yes, which influenced my decision to purchase without trying the item on in-store.
When I returned the following day because the item did not fit, I was informed that refunds are store credit only, directly contradicting what I had been told. After requesting clarification, the owner’s daughter salem, explained that the employee who assisted me was a new trainee and “should not have said that.”
While an apology was offered, the store refused to honor a refund and instead placed the burden of their internal miscommunication on the customer. In a retail environment—especially one positioning itself as a boutique—this reflects very poor customer service and lack of professionalism. Mistakes by staff should be handled internally, not at the expense of the client.
This situation could have been resolved easily by honoring the refund and using it as a training moment. Instead, I left feeling misled and undervalued. I would strongly advise future customers to clarify return policies in writing before purchasing.
