1 /5 Carla Jackson: I received a disconcerting and unnecessary phone call this morning from the store manager, Gabriela, after shopping at this store last night. Needless to say, the calls did not end well. She HUNG UP ON ME SEVERAL TIMES as she repeatedly raised her voice, interrupted me multiple times, spoke rapidly, made false accusations, referring to me as “harassing.” It was like speaking with a child. One of her tantrums came after I calmly asked for her District manager’s name and phone number. She immediately hung up on me! How unprofessional!! I called back and requested the information again and listened as Gabriela interrupted me once more, with her raised voice, saying she would have the manager contact me. I will gladly speak with her manager. I had driven 20 minutes, and later sat in Christmas traffic at the shopping center for 25-30 minutes. I have shopped the Chicos brand since 2002, and equally enjoyed my time as a former Soma employee. Needless to say, I’m very loyal to its brand and mission! Upon arriving, the employee at the store remembered me and we spoke about family. I let her know I absolutely had to use the restroom and asked to use theirs. She was hesitant to tell me to go elsewhere because she knew me. I let her know that I wouldn’t make it elsewhere. I was hesitant to let her know I was having a procedure after Christmas.I’m very embarrassed to write on this platform that I began wetting through protective undergarments. I quickly laid my pocketbook and keys at the register and just ran to the restroom! I did not want to have another accident and have to leave. As I exited the restroom, the employee explained their policy, and I kindly let her know that I understood and sincerely thanked her. I’ve been suffering the incontinence since the summer and each time the ladies have allowed me to use the restroom. The employee and I began shopping together, and I usually shop about an hour, she was excellent as always. This morning, on Christmas Eve, Gabriela’s call was, in my opinion, was hasty, not knowing the situation in its entirety. She could have asked what had transpired, but didn’t. If Gabriela’s had expressed understanding and compassion, the interaction could have ended with better results. She demonstrated immaturity, an inability to handle her emotions and lack of professionalism. I too, Should have handled my responsibilities better. I should have sought out a ladies room before entering Chico’s. I have enjoyed relationships with all the ladies employed at Chico’s Off the Rack! We recognize each other by name! Now THAT’S , excellent customer service! However, now, I contemplate taking my business elsewhere.
