2 /5 Ashanti: Remember the good old days when you could revive a quality food item in a reasonable amount of time? Not hear at Einstein Bros Bagel, even when ordering ahead it’s a 30-45 min wait. I understand about being short staffed but at some point the Operations would have to make changes to the run and maintain procedures to ensure a more efficient workflow. Staff appears to be adequate, they are just slow and committed to their own work station. A more collaborative approach getting customers in and out would work a lot better. And why am I now being charged an extra .30 for a chocolate chip bagel? It used to just be a bagel, now there is an up charge? Do better Einstein’s.