Burlington - Round Rock
LucĂ Lu [UPDATE] A total change of heart (and a reality check for us shoppers!)
I’m changing my previous 2 star review because I had a massive "aha" moment today. I come here a lot, and often find the store in total disarray, but I visited today right after they had been closed due to the bad weather.
The store was impeccable. I’ve never seen it this organized (see my photos!).
The reality is that we, the customers, are the ones making it a mess. It’s honestly disappointing to see how filthy people can be. While I was browsing, I watched a lady pull items off hangers to look at and just toss them on top of the racks without a second thought. A rack that looked absolutely perfect before she tornadoed her way through it. If dozens of people do that every hour, there is no way an understaffed team can keep up.
When the doors are closed and the staff is given a chance to actually work, this store is beautiful. Let’s try to be better customers and help them keep it this way!
Kudos to the team for the hard work they clearly put in while the doors were shut.
[Original review:]
I really like that this location is far the one with the largest home decor selection in the area. However everything is an absolute MESS. I understand that customers are messy but I went to this location every day for a week in the hopes of catching new home decor and the place stayed an absolute disorder the WHOLE week.
I’m not sure if maybe they don’t have paper to wrap fragile items? But the girl at the register put all glass/ ceramic items in one bag without anything to protect them.
