LOFT - (Near El Paso, TX)

1 /5 Rky: I love Loft clothes, even though unfortunately I have to order most of it online because they carry very little inventory in petites (considering the demographic, youd think theyd carry more). Nonetheless, I am a loyal, long-time Loft shopper and order online freely abd frequently, knowing I can always return items in-store for free if they dont work out. Today, I was told by one of the young associates that I could not return the Haven Well Within line of items I ordered @ Loft online. Mind you, the online Loft return policy CLEARLY states items are returnable in-store for free except for items from Swim, Brands We Love, or INTIMATES from Haven Well Within collections. None of my items fell into the free in-store-returns exceptions, and thus they are returnable in-store. I got on the phone with customer service to verify that my items could indeed be returned in store. Customer service confirmed that this store should accept my items for in-store returns. Because the associate was adamant that they were not returnable in-store because they were "a different brand", the customer-service agent waived the return-by-mail $8.95 return fee and sent me a free return label. But this did not change the fact that I lost a whole hour of my precious weekend on the phone dealing with this issue. Associates are either not trained or do not understand their own policy. This is the second bad experience Ive had in a row at this store. It shouldnt be this hard.

5 /5 Estrella Nowak: I love Loft! Their clothes are beautiful, and they are always having a great sale. They have clothes that run from the casual to perfect for the office environment. The ladies who work there are very attentive, and theyre always very helpful (a special shout out to Lisa). The boutique, itself, is brightly lit and clean, and the ladies do their best to keep the clothes neat and tidy. If I had to complain about one thing, it would have to be that their Lou & Grey collection is very small. I love Lou & Grey, and the in store collection is very limited. Other than that, I love Loft!

5 /5 Catherine Verduzco: Not a busy location. The cashier provided outstanding customer service. She confirmed my sisters name and even informed her of some points she could redeem. Amazing, so kind and friendly.

2 /5 Beatriz Hernandez: Employees lack costumer service skills. I walked through the store, at least two of them saw me, and nobody greet me or offer help.

1 /5 Ana Diaz: I usually go into that store about every 3 months and always spend anywhere from 600 to 250 the least mind you, Ive never had any issue to talk about however today the girl that was charging me became very rude when I told her i did not want to apply for their credit card, she asked me 3 times mind you. No means no when im asked a question . I did not appreciate her attitude nor did I enjoy this experience, I was about to walk out and leave everything there due to her attitude but I figured she a young girl and she doesnt understand customer service yet.