LOFT Outlet - (Near San Marcos, TX)

Jennifer Anh I needed to return merchandise purchased from Ann Taylor factory store, however that store was temporarily closed due to hail damage. Staffs from the loft store was nice enough to take the merchandise from the other brand store. Since the merchandise was from the other brand store, they (loft) couldnt return the merchandise through their computer system. they were nice enough to call the grapevine factory outlet location and able to process my return for me via their phone. the whole process took some time. If it was up to me, I would have just said go find that other brand store. So sorry but now go. But they went ABOVE AND BEYOND to make sure I got my refund. Stephania especially was nice and very courteous. B/c of my issues, her counter was backed up a little. But she took her time to make sure my issue got addressed. I was a very satisfied customer and I think stephania deserves a raise!

Renee Rybolt This Chico’s location is great! The store is always beautifully organized and the sales associates are very friendly and helpful.

amanda Went today to this location and had such a good experience. Tyler is pretty much the best employee ever and helped us at customer service. He was professional and incredibly helpful. Will definitely be back!

Anonymous The lady in the shoe Dept, I believe her name was Carol, was exceptional. She helped me to coordinate some shoes with my dress. She was patient, kind, and helpful.

Conley Williams We went to Waco store today to help my son get some good clothes. We were helped by a young lady named Avia. Told her that son needed an outfit for interview.She directed us to several coats and suits. Son is very large and needs large clothes that fit. She assured us she could find what he needed. After doing some measuring and questioning she had him try on several. After deciding on a suit, she advised could get this particular suit but it would have to be ordered. It was on sale and available. She helped us find a couple of nice dress shirts w it that also were priced right that would fit. She said they had a taylor come in and could fix coat, pants, shirts if alterations were needed. Robert the mananger was very helpful and promptly finished us up and assured us we could be fitted when the taylor was in and suit came in. Pleasant experience and we will be buying there again.

stacymills123 I would like to take a moment to tell this location was one of the nicest and welcome location in the DFW location. There are some other amazing locations as well the Cedar Hill location as well as the Grand Prairie location as well. Me and my fiance went to several Boot Barn location to try to find a Black Straw Cowboy Hat. My fiance said she was going to call the this location. Someone answer the phone called Tatum. She was very nice a made sure that they had the hat in-stock before making the trip there location. Before making the drive she informed me that she put the hat on hold upon my arrival. After arriving at the location my fiance was so happy of the customer service she brought a pair of nice boots. Thanks Tatum and Gina for a wonderful experience you will have a customer for life we will be returning soon in the near for future purchases.