Marshalls - Shop TX (Near Pasadena)

Edgar Sosa Its a store with a wide assortment of used clothing at an affordable price.

Joidice Edit: We returned to the store and my son found the pants. (Nothing but God). Jamal & Isaiah took care of it. No attitude no problem. They really just wanted to make it better. They gave me a discount on my next purchase so instead of giving 4 starts for the inconvenience I’m going to appreciate that they did what they could to fix it. Some managers would not care to especially given the fact that the night before I had an attitude just by the clothes being returned to the floor after I said I was coming back. At the end of the day tho, I would come back here based on customer service after they made a mistake. Annoyed and pissed. Hopefully they can fix the issue when I get there tomorrow. If you ever have an issue where you have to leave clothes that have been tried on and you KNOW you are going to purchase. Be very specific about how long they can hold it. I told them I’m coming back but I need to charge my phone. We leave to get ice cream and make sure the phone has a good charge and we come back and some of our clothes were put back. The cashier said the lady I dealt with thought I was not coming back. I’m still trying to find out why she thought that. The manager and the other cashier go thru the suspended receipt and say everything is here. I don’t know why I took their word for it and didn’t check every thing. We get to the counter and my total rings up the same. I decide to take only 2 things off and then I take care of my new total. I put 1 of the items on another purchase but that’s irrelevant. What pissed me off is when I started putting clothes on the hanger a pair of pants were missing. I check the receipt and the pants are on the receipt so I make the kids check the car and no pants. I believe the suspended receipt was not checked throughly and I just allowed them to use it and now I don’t have those VERY NICE PANTS AND I HAVE GO BACK TO THE STORE AND SORT THIS OUT. I’m glad the even is not tomorrow morning cuz I would have been so angry. I was already being patronized by the manger cuz he was telling me about a policy his cashier should have told Me about. He tried to vouch for her and he was not there. Anyway be careful. Don’t let anybody use a suspended recipe and also check everything. The 1st lady irritated me because she left my stuff where the other lady was putting stuff back and she was gone then the other lady was nice but she is the person who told me she checked everything on the receipt and it was all still there. So yeah I’m irritated because - a pair of pants I paid for is at that store somewhere and who knows if they will honor me when I go back and plus this could have affected me very negatively had I had somewhere to go the very next morning! Also make sure all those theft devices are off.

Fernanda Ramos Excellent service and business! I bought a beautiful, authentic dress for $60. I’ve worn it twice and it has maintained its quality. Definitely a must-go for your artisanal shopping needs.

Mia Arroyo I’D GIVE NO STARS! I went to RETURN a purchase from 3 DAYS AGO, it was 2 PANTS IN ORIGINAL CONDITION WITH ALL TAGS, AND RECEIPT. THE MANAGER AND CASHIERS HERE HAVE NO KNOWLEDGE WHATSOEVER OF THEIR RETURN POLICY. This is an EMBARRASSMENT to MELROSE that a so called “MANAGER” CANNOT LEARN to READ and COMPREHEND ITS OWN COMPANY POLICY! They all said NO RETURNS ARE ALLOWED BACK TO YOU IN THE FORM OF THE PAYMENT YOU MADE BY CASH OR CARD! THE “MANAGER” KEPT LAUGHING RUDELY AT US FOR NO REASON! So, I CALLED A WONDERFUL MANAGER FROM MELROSE ON GUADALUPE ST. WHICH WAS VERY POLITE and KNOWLEDGEABLE, AND SHE EVEN EXPLAINED TO THIS MANAGER HOW TO INPUT IT IN THEIR SYSTEM TO ISSUE ME A REFUND, AND THIS WOMAN STILL REFUSED TO DO IT! She then said she had to call HER Supervisor, just to come and tell me “Ok, we’ll make an exception this time only” like she was doing me a favor! NO, THIS IS POLICY!!! I was EVENTUALLY GIVEN a REFUND AS PER POLICY, NOT AS A FAVOR! So, as the bigger person I apologized and told her “Look, I’m sorry, I’m not trying to make your job harder, but this is your policy.” I guess I had the last laugh lol! REFUNDS ARE ISSUED IN THE FORM OF A GIFT CARD, CASH, OR CARD PAYMENT USED FOR PURCHASE AS PER CUSTOMERS CHOICE! It’s stated on the receipt and their website.

In The Kitchen Just like you walk back in time. Original old wood floors and fixtures, but a large selection of Wrangler jeans, shirts, jackets, work boots. Very nice owner. Charming store.