4 /5 christina schmitt: So Ive been to Dallas before but Neiman Marcus was closed on a Sunday. I knew I wanted to visit this iconic and historical landmark. I learned through a colleague that they have a buffet. Im not into buffets but wat do amazing . Apparently, this iconic store was closing on 3/31/25 until management decided on Saturday to stay open through the holidays. Im sooo lucky because I was able to have a most delightful dining experience and Roberto was an amazing waiter. The salads were delicious with such high quality ingredients and they had such and amazing variety for anyones pallet to enjoy. The asparagus, green beans, roast and Mac and cheese were cooked with to perfection.
Shopping yesterday through the store afterwards was fabulous where every associate greeted and spoke. Rayna was extremely help and Manny in the purse department was exceptional. Apparently, what was supposed to be a closing party turned into a champagne celebration for NM employees which they are deserving of for the last hour before closing .
Unfortunately, my credit was left at the restaurant so I returned today. Bryce at Valet was extremely helpful hearing my concern and helping me navigate to loss prevention along with I believe Rayna ( she had in red Timbs and cute boho jeans with a cute jacket ) This two young individuals deserve to be commended for their exceptional customer service! They went out of their way to assist in helping me with this credit card situation and making sure a solution was considered. On the other hand when they reached out to the floor leaf today on 4/1/25 on the first floor by the jewelry counter the lady who I believe is Karen was underdressed, hair not kept and absolutely worthless. She was condescending informing me she could do nothing regarding my credit card, the restaurant is closed for 2 days and she doesnt have keys. So she was communicating she could not look through the leather fold they bring the bill to someone in. Clearly she needs training in hearing customers concerns and needs. Furthermore, she needs training in finding solutions instead of creating barriers. She should not be in ANY leadership role for Neiman Marcus as she is an embarrassment for her inability to provide customer service. When I asked to speak to a store manager she let me know no one was available and that meetings were happening. I stated well this doesnt help to create a solution to which she responded "I dont know what to tell you." She proceeded to get on the elevator and I did too. She told me I could get on the elevator and that no one was on the 6th floor . That was a bold face lie because Bryce had already taken me to the 6th floor. I cant stand people who do not operate with integrity. At that point she got off on the 4th floor and Im sure she called bc store management and operations arrived promptly and found me speaking with Manny who was trying to create a solution like any leader does. These ladies Pinoli & Natisa were nothing but exceptional. Clearly, they realized Im not an unreasonable person in my request. Looked through all sections of the restaurant and genuinely showed initiative in wanting to help me locate my credit card at their restaurant. They even contacted loss prevention and took my number. While my card was not located a concerted effort was made and I was satisfied and pleased with everyone other than this leader who is dismissive of concerns. These staff should be acknowledged while the other one should no longer remain employed. Im glad I was able to finally shop at the original Neiman Marcus. Its one of a kind
