1 /5 Daniel Haney: This is a revision of a previous review that was put on there prematurely, as I was a newbie shopping in the store and shopping for designer clothes, I would have expected a personal shopper that was assigned to me the moment I walked in the door to have helped me look over the quality of what I was getting prior to purchase. When I buy jeans from a big box store I dont have to look at them to make sure threads are falling out but apparently when you buy Armani you better look over them to make sure the belt loops are all sewed in. When you buy Armani velvet you better make sure theres no chunks of velvet missing. I of course didnt notice these things until I go to wear them for the first time or pack them up for a business trip and look and theyre all crap.
Fast forward about 2 months here and all of the expensive clothes that Im buying from these people are unraveling Im getting home and noticing defects and clothes that my personal shopper and concierge obviously wasnt helping me determine existed before I made the purchase. I would expect that if I was buying a jacket and having it fitted and it was defective that I would have some help from a personal shopper to help me look it over to make sure that its perfect.
I have threads that are falling out of many different shirts, Ive had about five or six different orders that Ive placed online and theyve just canceled them for no reason and then sometimes when I replace the order it goes through and I get the item, this entire organization does not have their act together.
I have a few more interactions with this store and after that Im done with them.
I ordered a beautiful pair of shoes for an event coming up and they sent me sandals, I ordered a shirt, hat, jacket, and the jacket was the only item that came and it was velvet and theres a chunk of velvet missing from the back of it as you can see by the picture here. They canceled the shirt and the hat, however the hat still shows for sale right now on their website.
Attached is also a picture of a pair of Dockers I bought 10 years ago that are in perfect shape, not these Armani suits that fall apart after one use.
I thought I was leveling up my wardrobe, all I got was a bunch of brand name stuff thats falling apart. Surely theyre happy to fix it but should I be having to drive over to their store weekly to say hey your clothes are falling apart? Its not like Im playing basketball on these things I wear them to church...
Save your money, shop big box
Im sure this review will be met with a new response that says something along the lines of this is not what we expect to treat our customers We plan on reaching out to you or please call this phone number right now so that we can set this right, a canned corporate response from someone who acts like they care but actually dont
Anytime you place an online order you get a personal email from someone with a name telling you theyre your personal concierge and will carry this across the finish line, every time that Ive had an issue with the order and I have replied to that email identifying issues with those orders, 100% of the time my emails have been ignored and my " personal concierge" has never responded. Theyll just be on damage control on this review.
