Old Navy - (Near Lufkin, TX)

1 /5 Mandela Flanagan: The prices have gotten really high for what they are selling. They advertise that they are affordable but a pair of kids jeans were $30. The clearance was a little better but the clothes werent that cute. I found a few uniform shirts for my daughter and only opened one of the shirts to see what it looked like and when I got home one was a boy shirt and one was long sleeved. I tried to return them but they wouldnt let me return the long sleeved one b/c apparently it was final sale. The cashier tried to say that someone put that one in the wrong place even though it was perfectly folded and came from a whole stack on the same shelf as the others I picked up. Nor were there any signs around that area saying anything was final sale. I probably wont keep wasting my time going back there.

5 /5 Ceci Matthews: Good prices on clothing for whole family.

1 /5 Sarah: I used to always be able to find good affordable clothes at Old Navy. But recently this Old Navy here in Lufkin has gotten out of control. The whole place is a disaster and very mismanaged. There are just piles of clothes everywhere. And then I went into the dressing room and I literally couldnt find one room that didnt have piles and piles of clothes. I had to go get somebody who was very reluctant to come help me empty the dressing room. It took her about five minutes and many trips back-and-forth to the dressing room to get all the clothes out of it. They just have extremely poor customer service as well. I also hate that Old Navy has mixed in all the clothes sizes together. I know that has nothing to do with a lufkin location. But it makes finding clothes twice as difficult now that I have twice as many clothe to filter through. so all of those reasons combined I probably just wont be back at Old Navy. Its just not worth the hassle anymore

4 /5 Jilleta Roberson: Large open spaces to shop and very organized even while unpacking merchandise. The staff are impossibly pleasant every time. Staff are willing to accommodate customers in any way they can and are very patient with some of the little ones that tend to destroy the displays.

3 /5 Kristyn Smith: I went in today and found a bunch of great pieces for myself, a plus size woman. I think that Old Navy does a great job at representing women of all sizes with their products, however their men’s section is lacking. I couldn’t find anything for my boyfriend. Not only do they not include plus size men’s clothing in store, the website doesn’t have options for them either. The brand as a whole needs to do better. I understand that some stores specifically have a big/tall section for men, but Old Navy claims to be body positive and inclusive but they do not include that for men.