Old Navy - (Near Georgetown, TX)

1 /5 Elizabeth Gaudiano: The lady at the cashier does not know what she is doing, i told her the clothes are 40% off and when she ring me she did not even check if what is the actual price and just continued to scan. On the way out i checked my purchase and it is 20% off and not 40% off. So i went and told her and even showed her photos from the actual item location and they are both 40% off, she started to fix the receipt and she wanted me to give her $4.xx amount and she said i owe her. I told her why would i owe you if you are supposed to give me a refund. Then she tried to fix it again then she said my refund will go back as a reward and $3.xx will be on the card. no that is not how it is supposed to be. I paid her using old navy credit card and $7 rewards she needs to refund me back with the original payment and not refund me the rewards that i earned from purchasing OLD NAVY CLOTHING. The lady next to her was trying to jump in to our conversation and telling me that is how it works. When i left in front of them they started talking about it and laughing. that is not a good customer service. Also there is an attendant at the clothing area and i ask her about the 40% promotion and she answered me with “that is something you have to ask at the cashier.” And that is why when i went and pay i have to ask the cashier but she just scan and scan. this is the worst in store purchase.

4 /5 Mr. No Tengo Dinero: This was our first time visiting this Old Navy location, and overall, we had an enjoyable experience browsing through the store. We stopped in mainly to window shop, and it turned out to be a pleasant surprise. The store had a solid selection of clothing, with a wide variety of styles and sizes to explore. From casual basics to seasonal trends, there was a good amount of merchandise available across men’s, women’s, and kids’ sections. One thing we did notice was that the front area of the store felt a bit empty or underutilized. It gave the impression that there could have been more product displays or promotional features to draw customers in right away. However, once we moved further inside, the racks were well-stocked and organized, making it easy to browse. The store had a clean and open layout, and the staff members were polite and present without being intrusive. For a casual shopping experience, Old Navy delivers good value and variety, especially for families looking for affordable fashion. All in all, a cool and fun stop — we’ll definitely consider returning when we’re looking to update our wardrobe!

1 /5 Ashley Davey: Went today 11/17 to return pants the cashier wouldn’t slow down for me to tell her I wanted to exchange the pants or the card used was stolen and I can’t do the return that way. The manger was just as unhelpful and acted like she didn’t even want to be working there! They just brushed me off and now 40 dollars is just no where. All they said is I can dispute it with my bank…at that point I should have just kept the pants cause now I’m out 40 dollars.

5 /5 Mary-Rose Rivas: Easy shopping, helpful staff, not much more to be said other than an overall great shopping experience at Old Navy. Used my employee discount here ☺️